Terms and Conditions

Terms and Conditions

Booking

Booking can be made through the online booking enquiry form via this website or email us at: info@neonfairyfacepainting.co.uk with your requirements and queries.

Confirmation of your booking will be received via email and we also ask that you read and agree to these terms and conditions which will be linked, as detailed below:

Payment

Payment can be made by cash, BACS , Paypal account or by credit and debit cards through Paypal.

A deposit of £25 is usually only required for events over £100 or more, this would be required in advance via the payment methods mentioned above and is non refundable.

Full payment ( or balance) for parties can be made on the day by cash or in advance by BACS , Paypal account or by credit and debit cards through Paypal, if you prefer just ask for details.

Cancellation

Neon Fairy reserves the right to cancel a booking ( only if absolutley required for reasons beyond our control) and will inform you as soon as possible and make every effort find an alternative artist for you. All deposits/monies in this instance would of course be returned.

Similarly if you need to cancel a booking, please do let us know as soon as possible, ideally at least 48 hours beforehand.

At the Party

By reading and agreeing to these terms and conditions we will assume that all children attending the event have

parental consent to being face paint unless we are otherwise informed.

Children are to be supervised at all times and not by Neon Fairy staff.

Your artiste will arrive before the agreed time ( approx 15 mis to set up) and will have everything they need with them

If a child has an obvious cold sore, open wound, eczema,chicken pox , conjunctivitis, measles or skin condition or similar, will decline face painting for health and safety reasons.

(Please ensure children have clean faces – we always have lots of wet wipes so please help yourself!)

Similarly if the child really is not enjoying the experience or just does not wish to be painted we wont paint them.

If you have any concern about a childs condition or  skin complaint etc.. please do discuss with the artiste first.

 Children need to be over the age of 2.5 years old generally to be face painted.

We will not paint anything we deem to be offensive or inappropriate.

Balloons used are high quality professional grade balloons only – we use Qualatex.

Please see the artiste if you have a latex allergy/concern

Balloons are recommended for children aged 3 years and over

Children need to be supervised with balloons at all times

All broken balloon pieces need to be kept away from small children

If you have any further questions or queries please do not hesitate to contact us anytime at all:

Contact Caroline: info@neonfairyfacepainting.co.uk

0792667101

Lastly Neon Fairy intends to provide a fun filled, colourful experience for all of your guests and for every event, so

thank you so very much for reading this information and for choosing to book with Neon Fairy Face Painting!

Privacy & Cookie Policy

Privacy Notice & Cookie Policy

This privacy policy sets out how www.neonfairyfacepainting.co.uk uses and protects any information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information bywhich you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 07.07.2014.

What we collect

We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookiesallow web applications to respond to you as an individual. The web application can tailor its operations to yourneeds, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usuallymodify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage ofthe website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our detailed address. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

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